Hotel Reservationist (Entry Level) – Remote | WFH

Job Overview

Are you passionate about travel and delivering exceptional customer service? Join us as a Remote Hotel Reservationist and help clients experience unforgettable journeys. In this entry-level role, you will handle hotel bookings and assist with travel arrangements, all while working from the comfort of your home.

Key Responsibilities

Hotel Bookings: Efficiently manage hotel reservations, ensuring accuracy and a seamless booking experience while providing top-notch customer service.

Booking and Coordination: Help clients plan and book their travel arrangements, including flights, hotels, car rentals, and activities.

Customer Service: Offer outstanding service through phone, email, and chat, addressing inquiries, resolving issues, and ensuring client satisfaction.

Data Entry and Record Management: Keep precise records of bookings, payments, and customer interactions using our CRM system.

Travel Advisory: Provide expert advice on destinations, travel arrangements, and travel insurance to enhance clients’ travel plans.

Problem Solving: Address and resolve travel-related issues, such as flight cancellations or itinerary changes, promptly and professionally.

What We’re Looking For

Experience: Previous experience in a customer service role or the travel industry is preferred.

Skills: Strong verbal and written communication skills, excellent customer service abilities, and familiarity with travel booking platforms and CRM systems.

Organization: Ability to handle multiple tasks and prioritize effectively in a remote setting.

Problem-Solving: Quick to address and resolve customer concerns with professionalism.

Flexibility: Willingness to work flexible hours, including evenings and weekends, to meet client needs and various time zones.

Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.

Benefits

Remote Work: Enjoy the flexibility of working from home with a supportive and dynamic team.

Competitive Salary: Earn a salary based on experience, with opportunities for performance-based incentives.

Professional Development: Access ongoing training and development opportunities in the travel industry.

Travel Perks: Benefit from discounts on personal travel bookings and familiarization trips to enhance your product knowledge.

Employment Type: Full-Time