Remote – Trade Support Representative

Job Overview

Job ID 8640 Location Miami, FL Date posted 07/17/2024 Job Description

The position is a remote work from home opportunity. The ideal representative will support Travel Agents and Charters, Meetings & Incentives existing and potential accounts in 1:1 contact through phone calls and emails. The representative will work towards driving sales & marketing engagement and development opportunities. The representative will also be responsible for developing ongoing best practices and optimizing tools to support the broader Global Sales & Trade Marketing teams in response to their engagement needs.

Job Functions:

* Handles designated emails with the appropriate tone and in accordance with outlined service levels (e.g., similar topics/requestor to phone calls).
* Services incoming calls from external (Travel Agents, existing and future accounts) and internal (Global Sales and Trade Marketing teams, other CCL areas) stakeholders in a timely manner with accuracy and professionalism.
* Creates, edits, merges, closes, and maintains agency profiles in various system platforms in accordance with Global Sales & Trade Marketing policies. Properly maintains accurate and detailed agency database for Sales Teams interacting with a Customer Relationship Management (CRM) application.
* Collaborates with Carnival Corporation’s Treasury and Carnival’s Accounts Payable stakeholders. Leverages on-demand supplier/vendor invoice payment application databases to expedite, facilitate and process invoice payments on behalf of the Global Sales & Trade Marketing teams in accordance with Budget Guidelines.
* Identifies key indicators reflecting Travel Agent wants to opt into working with a designated Sales Representative (i.e., booking a group that has potential, unique marketing opportunity) and escalates to the Sales Team accordingly.
* Handles ad hoc requests to support the operations of the Global Sales & Trade Marketing team.

Required for all Jobs:

* Performs other duties as assigned.
* Complies with all policies and standards.

Qualifications:

* Education: High School Diploma or GED required. Associate’s Degree in Marketing, Sales or another related field preferred.
* Work Experience: 3+ years in marketing, sales, customer service or a related field required.

Knowledge, Skills & Abilities:

* Demonstrates effective verbal and written communication skills
* Excellent customer service skills
* High degree of accuracy and attention to detail
* Able to multi-task and work efficiently in a fast-paced environment.
* Ability to continuously prioritize own workload with minimal direction
* Excellent interpersonal skills and a promoter of teamwork
* Ability to use a web browser and search the Internet
* Proven ability to build cross-functional relationships and collaboration
* Flexible to adapt to changes and cross-training of job requirements
* Strong work ethic and business professionalism
* Technical knowledge to troubleshoot, coordinate and leverage internal IT applications and databases. Also, to maintain and create supporting data (policy/procedure) within Microsoft Office applications (OneNote, Word, PowerPoint, and Excel) and/or other introduced IT platforms.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No travel.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The hourly range for this role is $17.00-$18.50. Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

* Health Benefits:
* Cost-effective medical, dental and vision plans
* Employee Assistance Program and other mental health resources
* Additional programs include company paid term life insurance and disability coverage

* Financial Benefits:
* 401(k) plan that includes a company match
* Employee Stock Purchase plan

* Paid Time Off
* Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
* Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
* Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

* Other Benefits
* Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
* Personal and professional learning and development resources including tuition reimbursement
* On-site preschool program, wellness center, and health clinic at our Miami campus

About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf