WFH Administrative Assistant/Customer Service

Job Overview

Job Title: WFH Administrative Assistant/Customer Service

Location: Remote

Job
Responsibilities:

* Booking and Coordination:Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities
* Customer Service:Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
* Data Entry and Record Management:Maintain accurate records of bookings, payments, and customer interactions using our CRM system
* Travel Advisory:Offer expert advice on destinations, travel arrangements, and travel insurance options to clients
* Problem Solving:Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions

Requirements:

* Experience:Proven experience in acustomer service role orwithin the travel industry
* Skills:Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems
* Organization:Ability to manage multiple tasks and prioritize workload effectively in a remote work environment
* Problem-Solving:Capacity to handle and resolve customer issues promptly and professionally
* Flexibility:Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones
* Education:High school diploma or equivalent; additional certification in travel and tourism is a plus

Benefits:

* Remote Work:Enjoy the flexibility of working from home with a supportive team environment
* Competitive Salary:Compensation commensurate with experience, with opportunities for performance-based incentives
* Professional Development:Access to ongoing training and development opportunities within the travel industry
* Travel Perks:Discounts on personal travel bookings and familiarization trips to enhance product knowledge

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