Technical Support Analyst – Experian Health – Remote

Job Overview

Job Posting – Salary Range: $74,190 – $128,597

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

At “Experian Health”, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. https://www.experian.com/healthcare/

As a Technical Support Analyst, you will report to the Technology Organization. The Support Analyst (SA) is the crucial step in ensuring that our Remote Posting Scripting and our API solutions ,are running smoothly and optimally. The SA will function as a pivotal role, in monitoring, coordinating, reviewing, and coming up with new solutions and ideas to help streamline the process.

You’ll Have Opportunity To

* Monitor production Dashboards, Queues, Devices, and Reports
* Resolve stopped or hung programs/devices/ or reporting connection or technical issues to the appropriate teams
* Identify areas for improvement and modification in existing monitoring programs
* Resolving and suggesting areas for expanded reporting or automation to fine tune our output to more quickly resolve issues.
* Provide accurate and valuable information to developers on status and issues they are seeing, and documenting steps taken or how often a given issue happens, to help prioritize

Qualifications

Qualifications:

* Bachelor’s degree in Computer Science or other technical discipline or equivalent experience.
* 3 years related experience in a support role, utilizing .NET technologies
* Experienced in runtime errors and messages to properly route issues
* Previous experience working in an Agile environment

Benefits/Perks

* Great compensation package and bonus plan
* Core benefits including full medical, dental, vision, and matching 401K
* Flexible work environment, ability to work remote
* Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.