Job Overview
Position:Online Data Entry (Entry Level)
Location: Remote
Job Type:Full-time
About HappyGo Travel Services:HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.
Responsibilities:
Data Entry:
* Accurately input and update client and booking information into our CRM and booking systems
* Ensure all data entries are complete, consistent, and adhere to company standards
* Handle sensitive client information with confidentiality and integrity
Customer Service:
* Communicate with clients via phone, email, and chat to understand their travel preferences and requirements
* Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities
* Handle inquiries, concerns, and complaints professionally and promptly
Booking and Scheduling:
* Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences
* Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations
* Confirm bookings and send detailed itineraries to clients
Destination Knowledge:
* Stay updated on travel trends, visa requirements, and safety information for various destinations
* Offer insights and suggestions for travel experiences that match client interests
Administrative Tasks:
* Maintain accurate records of bookings, payments, and client interactions using our CRM system
* Process payments and handle invoicing as needed
Benefits:
* Competitive salary with performance-based bonuses
* Remote work opportunity, allowing for flexible hours and work-life balance
* Opportunities for professional development and training in the travel industry
* Access to exclusive travel discounts and perks
* Collaborative team environment with supportive colleagues
Basic Qualifications:
* Proven experience in a similar customer service role or within the travel industry
* Strong communication skills with fluency in written and spoken English (additional languages are a plus)
* Proficiency in using booking platforms and CRM systems
* Excellent problem-solving abilities and attention to detail
* Ability to work independently and as part of a team, with a customer-first mindset
Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!
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Job Detail
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ExperienceEntry level
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IndustryMarketing, Public Relations, and Writing/Editing
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QualificationEntry level
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LocationUnited States
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EmployerHappyGo Travel Services