Job Overview
Come aboard our dynamic team as a Hotel Coordinator and become an integral part of ensuring our customers’ experiences are seamless and enjoyable. As a Hotel Coordinator, you’ll handle reservations, assist customers with inquiries, and coordinate booking activities. If you’re passionate about delivering exceptional customer service, possess top-notch organizational skills, and thrive in a fast-paced environment, we’re eager to hear from you!
Responsibilities:
* Manage incoming reservations via phone, email, and online platforms
* Offer personalized assistance to customers, addressing inquiries, resolving issues, and suggesting suitable options
* Navigate our reservation system adeptly to book, modify, and cancel reservations accurately
* Collaborate closely with internal teams to ensure smooth coordination and timely fulfillment of customer requests
* Maintain a thorough understanding of our products, services, and policies to effectively address customer queries
* Assist with data entry, maintaining accurate records of reservations and customer interactions
* Strive to meet and surpass performance targets, such as reservation conversion rates and customer satisfaction metrics
* Work with sales and marketing teams to promote special offers and upsell additional services to customers
Required Skills:
* Excellent verbal and written communication skills, with a friendly and professional phone manner
* Strong customer service orientation, with a genuine desire to assist customers courteously and effectively
* Exceptional organizational and time-management skills, capable of multitasking and prioritizing tasks efficiently
* Detail-oriented approach, ensuring accuracy in reservation details and data entry
* Proficiency in using reservation and customer management systems or quick adaptability to new software
* Ability to adapt to changing circumstances and handle challenging customer interactions with patience and empathy
* Strong problem-solving skills, showcasing resourcefulness in meeting customer needs
* Ability to work independently as well as collaboratively within a team environment
Benefits:
* Opportunities for professional development and career advancement
* Collaborative and inclusive work culture fostering teamwork and innovation
* Flexible work schedule options to promote work-life balance
* Employee discounts on our products and services
* Remote business opportunity
In summary, joining our team as a Hotel Coordinator presents an exciting chance to contribute to customer satisfaction and be part of a vibrant team. With a supportive work environment, appealing benefits, and opportunities to enhance your skills, this role is ideal for those who excel in delivering exceptional customer service. Apply now and embark on a rewarding career journey with us!
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Job Detail
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ExperienceEntry level
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IndustryManagement and Manufacturing
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QualificationEntry level
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LocationSeattle, WA
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EmployerCS Consulting