Director of Operations, Partnerships

Job Overview

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package (RBP) by Second Nature. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year.

Join 200+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.

About The Role

As the Director of Operations, Partnerships, you will play a critical role in establishing and scaling operations from the ground up for an innovative new business line at Second Nature. You will be responsible for designing, implementing, and optimizing processes that will drive the success of this new venture. This role requires a leader with a strong operational background, exceptional project management and communication skills, and a passion for innovation and excellence.

This is a new role reporting to the VP of Partnerships.

Responsibilities

* Operationalize Executive Vision and Strategy:
* Collaborate with executive leadership to develop and execute the operational plan for the launch of the new business line, ensuring alignment with overall business goals.
* Process Design and Implementation:
* Develop a phased approach to rollout that aligns customer needs with company capabilities and resources.
* Design and implement scalable and efficient operational processes to support growth.
* Put systems and routines in place that ensure we continue to improve customer satisfaction and operational efficiencies.
* Identify and organize resources, including staffing, technology, and budget, to support the business line’s operational needs.
* Cross-Functional Collaboration:
* Work closely with cross-functional teams, including Product, Development, Sales, Marketing, and Customer Success, to ensure seamless integration and collaboration.
* Facilitate communication and alignment across departments to achieve objectives.
* Customer-Obsessed
* Ensure high levels of customer satisfaction by maintaining quality standards and addressing any operational issues promptly.
* Collaborate with the customer service team to resolve escalated issues and improve service delivery.
* “Go and See” attitude. When there’s a new problem or opportunity, you find yourself going right to the source to understand what’s going on and why.
* Project Management:
* Lead and manage key projects related to the business line launch, ensuring timely and successful completion.
* Utilize project management tools and methodologies to track progress, identify risks, and address challenges.
* Performance Metrics and Reporting:
* Establish key performance indicators (KPIs) and metrics to measure the success of operational initiatives.
* Provide regular reports and updates to executive leadership on performance and progress.
* Risk Management:
* Develop and implement risk mitigation strategies to address potential challenges and ensure operational stability.
* Work with legal to ensure compliance with all regulatory policies.
* Continuous Improvement:
* Identify opportunities for process optimization and implement solutions to enhance efficiency and effectiveness.
* Monitor industry trends and adjust strategies accordingly.

Qualifications

* Bachelor’s degree in business, operations management, or a related field.
* Proven experience in a senior operational leadership role, ideally within a high-growth or startup environment.
* Minimum of 8 years of experience in operations management, with at least 5 years in a leadership role.
* Strong background in launching and scaling new business units or divisions to 8+ figures in revenue.
* Exceptional organizational, problem-solving, and decision-making skills.
* Excellent interpersonal and communication skills, with the ability to collaborate effectively across diverse teams.
* Proficiency in project management tools and methodologies.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

REMOTE WORK STATEMENT

Role

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

* Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties
* Have a quiet, professional, distraction-free environment in which to complete your work
* Have access to your own reliable high-speed internet connection
* Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Why Second Nature?

* Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
*
Location: Work Remotely from anywhere in the US
* Flexibility: Open PTO and sick days
* The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
* Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
* Training: A supportive team to help you grow your career and unlock your full potential
* Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.